Executing With Excellence
After my last article on social media tips for beginners, I thought we could step a bit deeper into the depths of the social media ocean and come up with a few pearls of wisdom. Some of these tips can be executed right away, but others will take time and you’ll need to build upon your skills in order to reap the full benefits. You’ve already gotten your feet wet, so now it’s time to dive right in with 10 more tips to take your social media game to the next level!
1. Remember the Reason
Relationships are the name of the game in social media, so no matter how badly you want to master this new craft for your business, don’t forget to approach it with a spirit of helpfulness and friendliness. The point of social media is to put a human voice and face to your brand. Don’t let the stuffiness of day to day buying and selling overwhelm your presence.
2. Collect Data
This is one of the most valuable functions of social media. The data you can gather on your demographic and target audience is priceless. In addition to the standard age and gender questions, you can find out what makes your customers tick. You can find out what their pain points are, what their questions are, what they relate and react to. Don’t let this data go by the wayside. Record it and return to it often.
3. Act On Your Data
When you find a new nugget of wisdom about your audience, don’t just write it in your notebook. Act on it. Adjust your efforts to fill this need, answer this question, or offer the type of information that their craving. This will help you produce quality over quantity in terms of content.
4. Focus on campaigns that run across all social media channels
As we discussed in the last article, you shouldn’t try to build a strong presence on all channels. Stick to 3 or 4 to start off with. Create a campaign that can be translated onto all your targeted platforms. But beware, you can’t typically take the same photo and content and successfully post it on all channels. Different word limits, ideal photo sizes and key hashtags will differ on these channels, so adjust accordingly. Keeping the message the same on all channels will promote easy recognition of your brand and it’s values.
5. Research Repeatedly
We covered researching before planning in the last article, but research should be a regular part of your social media journey. Continue to research your competitors and see what is and what is not working for them. Research the best hashtags to use. You can find this on sites like iconosquare.com or hashtagify.me. Using appropriate hashtags can spread your content much farther than your immediate followers.
Test different image shapes, sizes, fonts, colors and even emojis to maximize your reach or gain quick recognition with your followers. Sometimes the small things make you stand out and can break through the clutter in a newsfeed or timeline. In our “Before and After” and “This or That” posts, we found that if we made our image twice the height of a standard Facebook image, our reach would triple or even quadruple! This happens because more than half of all Facebook users are on mobile. When you view this post on mobile, it entices you to click to see the “after” or the “that” image that you can’t see due to the size. The key is to put the “AFTER” or “THAT” text in the middle of the photo, so that people will understand that there is something to see below. When people are constantly clicking on your image, they’re telling Facebook that they value your content, and Facebook recognizes it as more important, making the reach skyrocket. In addition, those who click your post are served more of your content in the future because Facebook knows that they feel it is relevant. Without testing, trial and error, and closely monitoring the way that our fans are interacting with our content, we would have missed this awesome realization!
7. Use calls to action!
As in any advertising medium, use calls to action and a sense of urgency to drive your potential customers into the buying funnel. While social media is not all about buying and selling, but when your posts directly relate to your products or services, there is no harm in adding a simple call to action. It can be as easy as “Click to shop more of these _____” or “Sign up today for more ways to save!”. Getting them to convert to your website or email list is the name of the game. Guide them in the right direction with a little encouragement!
8. Use contents to grow reach, engagement and the “fun factor”
Simple giveaways can be extremely powerful. Many contests will tell fans to like, comment and share to have a chance to win. These posts can get hundreds of thousands of interactions, with most of the giveaway prizes worth only a few hundred dollars. That kind of engagement is worth every penny.
9. Make it trackable
Make sure that if you’re promoting contests, giveaways, discounts or specials on your social media accounts, that you have promo codes associated with them for your sales staff. This will allow you to see how many people are claiming this discount in store. This allows you to see which channels are working well for your target audience, or what categories are especially of interest.
10. Cross Promote Social Media Channels With On And Offline Channels!
I can’t stress this one enough. If you are going to take the time to use social media, make sure you get the biggest reach possible. This can be done by sending email blasts about your social activity, putting social share and follow buttons on all of your blogs, images, products, and pages on your website, putting social icons in your email signature (all staff should have this with an invitation for the recipient to follow for “Daily Design Inspiration” or whatever your company provides via social media.) You can also tie this to your other advertising channels, such as TV commercials, radio ads, or in store signage. This makes it easier for customers to follow you no matter where they are when they see your message or interact with your business.
Good luck in your social media journey! If you have patience, persistence and dedication to follow the tips that I’ve laid out, I’m confident that your social presence will continue to rise daily. Don’t lose faith if things don’t take off over night. This is a marathon, not a sprint, so don’t burn yourself out in the beginning. Have a plan and pace yourself so that you will be sure to endure in your efforts for years to come. Pleasant posting!